"BEST IN CLASS"
Net Promoter Score (NPS)
Net Promoter Score is the clearest expression of satisfaction, measuring how likely our customers are to recommend our service, product or company to a friend or colleague. We ask our customers to give a score between 0 and 10 to rate the service they have experienced. We obtain the Net Promoter Score by dividing the proportion of customers who gave a score of 9 or 10 by all respondents and subtracting the proportion of customers who gave a score of 6 or below.